Refund and Returns Policy

Overview

For any valid reason, a customer may opt to request for a product return if the claim is made within 30 days from the date of purchase. But eligibility for a refund or a replacement varies depending on the reason for such return. Take note of the following guidelines:

* A customer can return a defective product and claim a full refund or replacement if the company is deemed at fault of such damage. In this case, the company will pay for the shipping fee of the product back and forth.

*For reasons such as mistaken purchase or the sudden needlessness of using the product, a customer may still return it back, but they will have to pay for the shipping fee and 20% restocking fees. Take note that in this case, any damage done to the product while it is in the customer or their chosen courier’s possession will be deducted from the amount of refund that will be given back to the customer. TheLowlo reserve the right to decline a return request due to various reasons.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.